Case Study: Open Range RV
Bill Trail - Director of Sales
Solution Source takes pride in providing custom business solutions that work. This testimonial by our client, Open Range RV, showcases how Solution Source provided the software solutions Open Range needed and has allowed the RV manufacturing company to think about longevity and focus on growth without limits.
Company: Open Range RV
Location: Shipshewana, IN
Industry: Recreational Vehicle Manufacturing
Open Range RV, now known as Highland Ridge RV, was poised to grow but was still running its operations using QuickBooks,
Excel and Outlook. They looked to Solution Source for help choosing and implementing a new software system.
Following its series of discovery and consulting meetings with the company, Solution Source recommended a
cloud-based system and customized the software to meet Open Range RV’s special requirements.
Open Range RV needed to compete through innovation and efficiency in the challenging
RV manufacturing market. Lack of software integration among the company’s
accounting, purchasing and warranty groups forced staffers to waste time and risk errors by
using complicated spreadsheets. Highland Ridge had to cross-reference massive spreadsheets to create
some specialized reports, such as component recalls and production tracking. Manual
reporting wasn’t able to keep up with the company’s goal of producing 80 units per week,
each with thousands of components and many configuration options.
End-to-end integration now gives the company real-time, detailed views of every RV it
produces, from the initial order request through to manufacturing, shipping, dealer sale, and
end-user sale. Solution Source, helped Open Range RV customize a dealer self-service portal
to pre-authorize warranty repairs, check status of repairs, and other functions. Solution
Source helped create many specialized reports, from production tracking to warranty work
and dealer sales transactions. Dealer sales tracking can alert Highland Ridge RV to a restock
opportunity each time a dealer sells an Open Range RV. Future Solution Source
projects include automated BOM (Bill of materials) processing and automated workflows for
handling complex product change notices.
Process integration and improved reporting are helping Open Range RV save more than
$180,000 yearly in full-time equivalents. In the event of supplier component recalls the
Open Range RV warranty department can locate each use of the component in about 10
minutes — it would have taken hours or even days of cross referencing spreadsheets.
Automated reporting cuts administrative time spent processing bonus requests by two hours a
month. The dealer self-service portal has helped the company reduce dealer communications
overhead by 30%. Drawing up the full production schedule for a new unit now takes
between one and two hours; previously it required more than a day.